Privacy Policy

Thank you for your interest in La Grande Roue de Montréal’s privacy policy, which is designed to protect your personal information

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Privacy Policy

Last Updated On 25-Jun-2025
Effective Date 25-Jun-2025

This Privacy Policy describes the policies of La Grande Roue de Montréal, 362 Rue de la Commune E, Montréal, Quebec H2Y 0B4, Canada, email: [email protected], phone: (514) 325-7888 on the collection, use and disclosure of your information that we collect when you use our website ( https://lagranderouedemontreal.com ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.
We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

Information We Collect:

We will collect and process the following personal information about you:

Name
Email
Mobile
Résumé

How We Use Your Information:

We will use the information that we collect about you for the following purposes:

Marketing/ Promotional
Support
Administration info
Manage customer order
Site protection

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

How We Share Your Information:

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

Payment recovery services:

We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.
We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

Retention Of Your Information:

We will retain your personal information with us for 90 days to 2 years after user accounts remain idle or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Your Rights:

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at [email protected]. We will respond to your request in accordance with applicable law.
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Cookies Etc.:

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

Security:

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Third Party Links & Use Of Your Information:

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Grievance / Data Protection Officer :

If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at La Grande Roue de Montréal, 362 Rue de la Commune E, Montréal, email: [email protected]. We will address your concerns in accordance with applicable law.

  • Where is the experience located?

    La Grande Roue de Montréal is located at 362, de la Commune Street East, Montreal, QC, H2Y 0B4

  • How long does the experience last?

    Visitors typically plan to spend 30-40mins at the experience including 15-20mins on the Big Wheel enjoying the impressive views.

  • Will food and beverage be available on site for purchase?

    You can buy food and drinks at our café and ice cream shop. Please note, however, that there are no gluten-free or vegan options available.

  • Is there parking available?

    Paid parking is available at the Quai de l’Horloge. Please note this parking lot is not managed by La Grande Roue. If you have any issues, please contact the Old Port of Montreal directly.

    The nearest metro stations are Place-d'Armes and Champ-de-Mars.

  • Can I purchase tickets at the door?

    Yes, tickets are available from our ticket booth located at the base of the Big Wheel in the Old Port of Montreal.

  • Is the venue accessible?

    Yes, the experience is accessible for people with reduces mobility.

  • Will the wheel operate in rain or snow?

    Yes! However, always check Google and our social media for closure announcements due to extreme weather.

Still have questions?

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